A Digital Water Utility of the Future
As we strive to become a digital water utility of the future, we put our customers at the heart of our innovations. We embrace digitalisation and use cutting-edge technology to better serve our customers.
Air Selangor Mobile App
In 2018, we rolled out the 'Air Selangor' mobile app as part of our effort to provide an improved customer experience through digital solution. The app, available for Android, iOS and Huawei devices, offers a multitude of features to provide consumers with the latest information on water supply updates and bill details, as well as with an easy payment gateway.
Intelligent Command Centre
The Air Selangor Intelligent Command Centre (ICC) was commenced in 2019. The ICC is the first strategic digital shift rolled out to achieve our aspiration to become a digital water utility. The ICC is set to link and integrate our key strategic asset parameters such as flow, pressure, reservoir level, pump status, and supervisory control and data acquisition (SCADA) capabilities.
The centre also features integration with Online Hydraulic Model, an end-to-end integration system for monitoring, analysing, and modeling distribution systems in real-time. This online system is based on the integration of real-time hydraulic data with hydraulic computer simulation models and statistical prediction tools. The current ICC ecosystem will be further enhanced with the ‘Digital Twin’ feature, a virtual replica of the physical assets for real-time monitoring and prediction.
