Kuala Lumpur – Pengurusan Air Selangor Sdn Bhd (Air Selangor) would like to update on the water supply recovery for the 28 areas in the Hulu Langat region, affected by the shutdown of the Cheras Batu 11 Water Treatment Plant (Cheras Batu 11 WTP) due to the increasing water level and emergency electricity closure on 19 December 2021.
For consumers’ information, Air Selangor is facing technical complications, resulting in the plant not operating at an optimum capacity for the time being. As such, the water supply for the affected areas is now expected to fully recover at 6:00 pm, 24 December 2021.
As of 6:00 pm today, a total of 5 areas out of the 28 affected areas in the Hulu Langat region, namely Taman Seri Sungai Long, Taman Sri Indah Cheras, Kawasan Perindustrian Cheras Jaya, Taman Taming Maju, Taman Cheras Jaya have fully recovered. The list of areas that have not recovered is as listed in Appendix A.
Alternative assistance through water tankers will continue to be mobilised to the affected areas, with priority given to critical premises during the unscheduled water supply disruption. Air Selangor is seeking the consumers’ cooperation to practise social distancing and wear face masks while collecting the water supply from the water tankers. Air Selangor hopes that consumers who have received water supply will use their water prudently to ensure that the recovery process in the other affected areas runs smoothly as scheduled.
Air Selangor will provide updates progressively from time to time through all mediums, especially the mass media. Consumers can also refer to all our official communication channels such as the Air Selangor application, Facebook, Instagram and Twitter or call the Air Selangor Contact Centre at 15300. Air Selangor would also like to encourage the consumers to submit their inquiries and complaints to the non-voice communication channel on the Help Centre via www.airselangor.com and the Air Selangor application.