How do I get a new water connection?
  1. You can apply for a new water account for your residence or premise by registering to open a new account. Developers can also apply for water accounts for newly developed premises through the same method. Click to download the Open New Account forms here.
  2. Submit the completed forms at the nearest Air Selangor Customer Service Counters.
  3. Upon the submission and processing of the application forms, we will conduct a site inspection at the location to verify the plumbing system of the premises.
  4. After the application process and inspection have been completed, we will issue you a Deposit Bill and an Installation Bill.
  5. Once payment has been made, we will carry out meter installation work at your premises.
  6. Your water account will be immediately activated and the first meter reading would be performed at the next reading cycle.

Where can I pay my bills?

Air Selangor Customer Service Counters

AIR SELANGOR OFFICE
(REGION)
ADDRESS OPERATING HOURS
Kuala Lumpur Jalan Pantai Baharu

59200 Kuala Lumpur, Malaysia

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Monday to Friday: 9.00 a.m. to 4.30 p.m.
Saturday/Sunday & Public Holiday: Closed
Gombak Bandar Baru Selayang

68100 Batu Caves,
Selangor Darul Ehsan, Malaysia
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Monday to Friday: 9.00 a.m. to 4.30 p.m.
Saturday/Sunday & Public Holiday: Closed
Petaling Jalan Templer, PJS 51, 46050 Petaling Jaya,

Selangor Darul Ehsan, Malaysia
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Monday to Friday: 9.00 a.m. to 4.30 p.m.
Saturday/Sunday & Public Holiday: Closed
Klang Jalan Kota, 41000 Klang, Selangor Darul Ehsan, Malaysia

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Monday to Friday: 9.00 a.m. to 4.30 p.m.
Saturday/Sunday & Public Holiday: Closed
Hulu Langat 4, Jalan Semenyih, Bandar Kajang, 43000 Kajang, Selangor Darul Ehsan, Malaysia

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Monday to Friday: 9.00 a.m. to 4.30 p.m.
Saturday/Sunday & Public Holiday: Closed
Kuala Langat Telok Datok, 42700 Banting,

Selangor Darul Ehsan, Malaysia

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Monday to Friday: 9.00 a.m. to 4.30 p.m.
Saturday/Sunday & Public Holiday: Closed
Hulu Selangor
Jalan Syed Mashor, Pekan Kuala Kubu Bharu, 44000 Kuala Kubu Bharu, Selangor Darul Ehsan, Malaysia

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Monday to Friday: 9.00 a.m. to 4.30 p.m.
Saturday/Sunday & Public Holiday: Closed
Kuala Selangor No. 13, Jalan Bendahara, 1/2B, Taman Bendahara
45000 Kuala Selangor, Selangor Darul Ehsan

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Monday to Friday: 9.00 a.m. to 4.30 p.m.
Saturday/Sunday & Public Holiday: Closed
Sabak Bernam Jalan Besar, 45300 Sungai Besar,

Selangor Darul Ehsan, Malaysia

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Monday to Friday: 9.00 a.m. to 4.30 p.m.
Saturday/Sunday & Public Holiday: Closed
Sepang No. 46 & 48, Jalan 2
Medan 120, Bandar Baru Salak Tinggi,
43900 Sepang,
Selangor Darul Ehsan

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Monday to Friday: 9.00 a.m. to 4.30 p.m.
Saturday/Sunday & Public Holiday: Closed

 

What payment method I can use to pay my bill?

You can make payment at any Air Selangor Customer Service Counters near you, or online via Air Selangor Customer Portal here or click the 'My Account' button in the top right corner of this website.

 

Can I pay my bill online?

Yes. You can pay your bill online through 40 banks but only via JomPay. Below are some of the participating banks:

  • AFFIN BANK
  • AMBANK
  • BANK ISLAM
  • BANK MUAMALAT
  • CIMB
  • CITIBANK
  • HONG LEONG BANK
  • HSBC
  • KUWAIT FINANCE
  • MAYBANK
  • PUBLIC BANK
  • RHB
  • UOB

 

How to read my bill?

  1. Account No.
    • 1(a) New Account No.
    • 1(b) Old Account No.
  2. Name and correspondence address
  3. GST Registration No.
  4. Term 'Tax Invoice'
  5. Deposit
  6. No. of 'Tax Invoice'
  7. Previous bill outstanding
  8. Payment Up-to-date
  9. Total billed water consumption (m³)
  10. Current meter reading
  11. Previous month's meter reading
  12. Current meter reading date
  13. Previous meter reading
  14. Meter number at site
  15. Bill detail calculation information
  16. Tariff code type
  17. Reading type for current reading
    • N - Normal
    • E - Estimate
  18. Current rate bill amount
  19. Total GST amount
  20. Total amount including GST
  21. Payment due date
  22. Unpaid arrears amount
  23. Total bill amount due for payment (RM)
  24. Date of bill issued

What is prorate billing method?

It’s a method of billing where the consumption banding is prorated for each tariff band based on a 30-day billing period.

 

When was the prorate method implemented?

It was implemented starting from 1st December 2007.

 

Is the prorate method applicable to all billing period?

Effective from 1st January 2018, a billing period is considered as one month if the billing period falls within 28 days to 33 days, and any billing period days that are not within that range will be prorated.

 

Does it apply to all tariffs?

The prorate billing method only applies to Domestic (Code 10) that has a 3-band tariff and Commercial (Code 11) with a 2-band tariff.

 

Code 11:
As for customers in the Commercial category, the first band of RM2.07 for 35 m³ will be prorated according to the billing period to ensure that customers still enjoy the first band for the extended billing period.

 

Code 11:
The calculation for Code 11 is shown below:-

Nominal usage (<17 m³) with a minimum charge of RM36.00 and the billing period is more than 31 days

Billing days
34 days
Billing days 34 days
Billing period 34 days / 30 days (1 month)
Consumption 15 m³
Total bill 36 x 34/30 = RM 40.80

 

The billing period is more than 35 days

Billing days 35 days
Billing period 35 days / 30 days (1 month)
Consumption 50 m³
35 m³ x 35 days / 30 days
= 40.83m³ x RM 2.07
= RM 84.52
Remainder
= 9.17m³ x RM 2.28
= RM 20.91
Total bill = RM 105.43

 

The billing period is less than 31 days

Billing days 27 days
Billing period 27 days / 30 days
Consumption 50 m³
35 m³ x 27 days / 30 days
= 31.50m³ x RM 2.07
= RM 84.52
Remainder
= 18.50m³ x RM 2.28
= RM 42.18
Total bill = RM 07.39

 

Why was it introduced?

Prorate billing was introduced as part of Air Selangor's initiative to provide customers with appropriate tariffs according to the billing period of the respective consumption band based on the 30-day billing period.

 

How would customers benefit from the prorate billing method?

Customers in the Domestic category will continue to enjoy the lower tariff bands (RM0.57/m³ for the first 20m³ and RM1.03/m³ for subsequent 15m³) in the event the monthly billing period is extended beyond 33 or below 28 days due to festive holidays or bad weather.

 

What is the method of calculation?

Calculation based on 30 days billing period:
Billing Days : 30 days
Billing Period : 30 days/30 days (1 month) = 1.00 month
Consumption : 40m³

20 m³ x 30 days / 30 days
= 20 m³ x RM0.57
RM 11.40
15 m³ x 30 days / 30 days
= 15 m³ x RM1.03
RM 15.45
Remainder
= 5 m³ x RM2.00
RM 10.00
Total bill RM 36.50

 

How do we get more information about the prorate billing method?

Customers can call our 24-hour Contact Centre at 15300 for more information on the prorate billing method.

When will my water meter get installed?

As soon as your application has fulfilled the terms and conditions as stated and you have obtained the Certificate of Fitness (C.F) or Temporary Certificate of Fitness (T.C.F) for properties (within the local authority only) and have settled all related bills.

When will my water meter get installed?

Step 1

Identify your current meter reading (10) in your monthly bill. This current meter reading will be the same reading as your water meter at the same time when the reading is taken. NOTE: If the figure does not tally with your meter reading, it may be due to the reason that it is an estimation bill. This can be clarified by looking at the Code for the Type of Reading (17): N indicates normal reading according to meter and E indicates that the reading is estimated.

Step 2
Identify your previous meter reading (11), which should be the same figure as the current reading on your previous bill.

Step 3
Now, calculate your consumption rate (9) with the formula below:

Consumption Rate = Current Meter Reading - Previous Meter Reading

Step 4
If you want to know your average daily consumption, use the formula below:

(Consumption Rate x 1000) / (Days in month (30/31)) x (Number of people in the house)

Step 5
To calculate the current payment amount, firstly you must know the per unit water charges rate in your state (15). Then multiply this rate with the amount of water you have consumed (9).

Step 6
Now, since you know how to calculate your water charges, conduct a water audit for the next 6 months. If there is any indication of a high increase then re-look at your activities during the month. It might be due to a party held in your house or it was during a festive season. If there is no distinct activity, then examine your plumbing system as there might be a leak contributing to the high water consumption.

What is water tariff?

Water tariff is a price assigned to water supplied by a public utility through a piped network to its customers. Water tariffs are not charged for water itself, but to recover the costs of water treatment, water storage, transporting it to customers, collecting and treating water, as well as billing and collection.

Documents needed to close an account on request

Check the latest Air Selangor water tariff:

USAGE TARIFF CODE RATE (RM)
MIN. PAYMENT (RM)
Domestic Usage
0-20 m³
21-35 m³
35 m³ & above
10 0.57
1.03
2
6

 

Commercial (Inclusive of Public Swimming Pool)
35 m³
35 m³ & above
11

 

2.07 2.28 36.00
Goverment Department 12 1.61 17.00
Place of Worship 13 0.46 6.00
Ship 14 4.23
Charitable Organisation 15 0.58 6.00
*Bulk meter only
*Condominium / Apartment
17 1.38 173.00
*Low Cost Flat / Apartment 18 0.80 35.00
*Army Camp / Estate / Government Quarters
21 1.00 12.00

 

Why water supply disconnection is enforced?

  • To collect outstanding balance of customers' bills.
  • To increase cash flow efficiency.
  • To create awareness among customers on the importance of settling water bills within the given period of time

How to reconnect my account?

Water supply will be reconnected upon full settlement of outstanding arrears at any Air Selangor Regional Office.

  • For Disconnection and Reconnection on request or where the supply has been cut off for default in payment of water charges or for an offence against any provisions of the WSIA 2006, the charges are as below:
For meter size below 50 mm
Disconnection due to non-payment
RM 35.00
Reconnection on payment
RM 35.00
Disconnection and reconnection on request
RM 35.00
Done at ferrule
Actual disconnection or reconnection cost
For meter size below 50 mm-100 mm
Disconnection due to non-payment
RM 50.00
Reconnection on payment
RM 50.00
Disconnection and reconnection on request
RM 50.00
Done at ferrule
Actual disconnection or reconnection cost
For meter size below 101 mm-150 mm
Disconnection due to non-payment
RM 100.00
Reconnection on payment
RM 100.00
Disconnection and reconnection on request
RM 100.00
Done at ferrule
Actual disconnection or reconnection cost
For meter size above 150mm
Disconnection due to non-payment
RM 520.00
Reconnection on payment
RM 520.00
Disconnection and reconnection on request
RM 520.00
Done at ferrule
Actual disconnection or reconnection cost

Reconnection would be performed within one (1) working day after all the outstanding arrears and reconnection fee are settled.

 

How is water supply is disconnected?

Water supply is disconnected as below:

  • Sealing
  • Clamping of the stopcock
  • Closing of the Integrated Lockable Valve (ILV)
  • Plug ferrule
  • Disconnection at communication pipe

 

When will my water supply be reconnected?

Reconnection would be performed within one (1) working day after all the outstanding arrears and reconnection fees are settled.

 

I want to request for disconnection and to close my account 

You can apply to disconnect the water supply to a residence or close your account for a premise if the water supply to the residence or premise is no longer needed (e.g. you are no longer occupying the residence or no longer the owner of the premise).

To close a Domestic account, download the application forms here.

To close a Commercial account, download the application forms here.