‘‘The journey of a
thousand miles begins
with one step’’

- Lao Tzu

OUR
TRANSFORMATION
JOURNEY

HOW THE JOURNEY BEGAN?

The water services industry in Selangor, Federal Territories of Kuala Lumpur and Putrajaya has been highly fragmented and inefficient for more than two decades since the privatisation of water services which started in 1994. It is the aspiration of the State Government of Selangor to improve efficiency and restructure the water industry by moving towards a holistic operating model for the water supply services industry.

The restructuring of the water industry began in 2008 when the Selangor government gave Kumpulan Darul Ehsan Bhd (KDEB) the mandate to lead and consolidate the water industry owned and operated by different companies. From 2009 till 2014, various tireless efforts were taken to implement the restructuring exercise.
 

ACQUISITION OF WATER OPERATORS

Pengurusan Air Selangor Sdn Bhd was set up as the special purpose vehicle of the Selangor government to be the single holistic licensee to provide water services following the restructuring of the water services industry.

On 15 October 2015, Air Selangor acquired Syarikat Bekalan Air Selangor Sdn Bhd (SYABAS) and PNSB Water Sdn Bhd (PNSB Water). Thereafter, Konsortium ABASS Sdn Bhd (ABASS) on 26 January 2016, Konsortium Air Selangor Sdn Bhd (KASB) on 11 March 2016 and finally Syarikat Pengeluar Air Sungai Selangor Sdn Bhd (SPLASH) on 24 April 2019.

NEW ERA FOR WATER SUPPLY SERVICES

On 13 September 2019, Air Selangor has become the single holistic licensee to extract, treat and distribute water for all its customers in Selangor, Federal Territories of Kuala Lumpur and Putrajaya. Air Selangor will continue to strive towards providing the best services to customers. 

 
 

VISION

To be the leading water operator in the region

 
 

MISSION

To deliver the best possible service experience to our customers

 
 

TEAMWORK

Providing support to one another, working collaboratively, respecting one another’s views, and making our work environment well balanced and enjoyable

HONESTY

Being open and truthful in all dealings to allow us to be of great service to our colleagues and customers

INTEGRITY

Continually doing the right thing no matter what the consequences. With integrity, we will live by our standards and beliefs even when no one is watching

PROFESSIONALISM

At all times, we strive for excellence and quality in everything we do on top of being reliable and responsible

HIGHEST STANDARD of SERVICES

We respect our customers and strive to deliver timely, responsive and proactive services at all times